Shipping policy

At CB Collection, we want to make sure your order gets to you quickly and safely. Please review our shipping information below before placing your order.

Processing Time

Orders are typically processed and shipped within 2–4 business days after your order is placed.

Orders placed on weekends or holidays will begin processing on the next business day.

Please note that processing times may be slightly longer during new collection launches, sales, holidays, or other high-volume periods. We appreciate your patience!

Shipping Time

Once your order has been shipped, you will receive an email with tracking information.

Estimated delivery times are:

Standard Shipping: 3–7 business days
Priority Shipping: 1–3 business days

Please keep in mind that shipping times are estimates and are not guaranteed. CB Collection is not responsible for delays caused by the shipping carrier, weather, holidays, or other circumstances outside of our control.

Shipping Address

Please make sure your shipping address is correct before completing your order.

CB Collection is not responsible for packages shipped to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been placed.

Lost, Stolen, or Missing Packages

Once a package has been marked as delivered by the shipping carrier, CB Collection is not responsible for lost or stolen packages.

If your package shows as delivered but you cannot locate it, we recommend checking with household members, neighbors, and your local post office or shipping carrier.

If your package appears to be lost in transit, please contact the shipping carrier directly using your tracking information.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery at hello@shopcbcollection.com with your order number and photos of the damaged packaging and items.

We will review the situation and determine the appropriate resolution.