Refund policy

At CB Collection, LLC, we want you to feel confident about your purchase. If an eligible item does not work for you, you may return it for store credit only. We do not issue refunds to the original payment method.

Return Eligibility

To qualify for store credit:

The return must be requested within 10 calendar days of delivery.
Items must be unworn, unwashed, unused, and free of odors, stains, makeup, deodorant, pet hair, or other signs of wear.
All original tags and packaging must remain attached and intact.
Proof of purchase or the original order number is required.
Items that do not meet these requirements will not be accepted and may be returned to the customer at the customer's expense.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

Sale, clearance, and promotional items
Jewelry and other accessories
Gift cards
Custom items
Items marked "Final Sale"

How to Start a Return

Email hello@cbcollection.com within the return window. Include:

Your full name
Order number
The item or items being returned
The reason for the return

Do not send a return without authorization. Unauthorized returns may be refused.

Return Shipping

Customers are responsible for return shipping costs. Original shipping charges are nonrefundable. We recommend using a trackable shipping service, as CB Collection, LLC is not responsible for returns that are lost, delayed, or damaged in transit.

Returns must be shipped within 7 calendar days after return authorization is issued.

Store Credit

Once your return is received and inspected, approved store credit will be issued within 5-7 business days. Store credit:

Covers the eligible merchandise value only
Does not include original or return shipping costs
Will be sent electronically to the email address associated with the order
Does not expire, unless otherwise permitted by applicable law
Cannot be redeemed for cash or transferred
May be used only at www.shopcbcollection.com

Exchanges

We do not offer direct exchanges because inventory may sell out quickly. To obtain another size, color, or item, return the eligible item for store credit and place a new order.

Damaged, Defective, or Incorrect Items

Inspect your order promptly after delivery. If you receive a damaged, defective, or incorrect item, email hello@shopcbcollection.com within 3 calendar days of delivery with your order number and clear photos of the item, packaging, and shipping label.

Damage caused by wear, washing, improper care, alterations, or failure to follow care instructions is not considered a manufacturing defect. Approved claims will be handled at no additional cost to the customer and may result in a replacement, store credit, or another remedy required by law.

Refused and Undeliverable Packages

Customers are responsible for entering a complete and accurate shipping address. Packages returned because of an incorrect address, refusal, or failed delivery may be subject to additional shipping charges. Original shipping charges are nonrefundable.

Order Cancellations

Orders begin processing quickly and cannot be changed or canceled once processing has started. Eligible items may be returned under this policy after delivery.

Policy Abuse

CB Collection, LLC reserves the right to limit or refuse returns when there is evidence of fraud, excessive returns, policy abuse, or returned merchandise that does not satisfy this policy.